We are sure your experiences are not what you say they are. SEE END OF POST.
Without even knowing who you are we are sure we offered you help and good support plus we are also sure that our dealer / installer would of made recommendations that would of helped you. You may not of liked what we or they had to say and your project suffered so that's the reason for your bad experience. At this point it's a one sided story. We don't even know if you're using a current system or not or if you used your own installer.
We know in our heart we do the right thing and we are always more than fair about it. We use reputable dealers and keep the ones the customers like.
This is not new to us. We have thousands of customers. It's our 30th year in business and from time to time we have to mediate disputes between our dealers and customers.
We admit sometimes our hands are tied when a dealer is involved. Usually it's no fault of either party. Things happen. Sometimes they are beyond our control and what usually happens is that the scope of the project changes after it begins. Usually pre-existing equipment needs to be replaced or extra labor is involved that was not foreseen and a dispute arises. If the installer made recommendations to finish your project that you did not accept or you owe them money this leaves the project hanging.
We can tell the purpose of you writing is an attack, you don't want help. You started this. We believe you are falsely trying to dis-credit us and saying so to turn the table. We are going to defend our selves. No one likes people that spend rumors. Tell us you are and we'll tell the people here the real story about your company.
At least tell us if you are xxxxxxxxxxxxxxx that bought an AS3000 CAD/CAM system back in 2002 and got mad at one of the other support techs here for not drawing your parts from blue prints for you for "free" and wanted to return the system on that basis.
PC Based CNC Control For The Machine Tool CNC Retrofit And CNC Controller OEM Market