Need Help and Camsoft will not help.

[rmarchjr]

Wcarmn,

I wish I could be as eloquent as you. Our experience was very similar. Camsoft is the single worst software company I have ever dealt with.
It always looks very expensive at first (professional motion controls) but I'll bet that 12K for a Siemans unit would be less costly in the long run then the Camsoft product which just failed you.

Sorry to hear about it, Good Luck.

Ps. The Heidenhain controllers are virtually bullet proof - even the older ones (90's) and you can get them used, for less then what you spent. - 1990 controls are still supported - 20 yrs - pretty good.

[camsoft]

Dear Sir,

We are sure your experiences are not what you say they are. SEE END OF POST.

Without even knowing who you are we are sure we offered you help and good support plus we are also sure that our dealer / installer would of made recommendations that would of helped you. You may not of liked what we or they had to say and your project suffered so that's the reason for your bad experience. At this point it's a one sided story. We don't even know if you're using a current system or not or if you used your own installer.

We know in our heart we do the right thing and we are always more than fair about it. We use reputable dealers and keep the ones the customers like.

This is not new to us. We have thousands of customers. It's our 30th year in business and from time to time we have to mediate disputes between our dealers and customers.

We admit sometimes our hands are tied when a dealer is involved. Usually it's no fault of either party. Things happen. Sometimes they are beyond our control and what usually happens is that the scope of the project changes after it begins. Usually pre-existing equipment needs to be replaced or extra labor is involved that was not foreseen and a dispute arises. If the installer made recommendations to finish your project that you did not accept or you owe them money this leaves the project hanging.

We can tell the purpose of you writing is an attack, you don't want help. You started this. We believe you are falsely trying to dis-credit us and saying so to turn the table. We are going to defend our selves. No one likes people that spend rumors. Tell us you are and we'll tell the people here the real story about your company.

At least tell us if you are xxxxxxxxxxxxxxx that bought an AS3000 CAD/CAM system back in 2002 and got mad at one of the other support techs here for not drawing your parts from blue prints for you for "free" and wanted to return the system on that basis.


Tech Support
CamSoft Corp.
support@camsoftcorp.com
PH 951-674-8100
Fax 951-674-3110
PC Based CNC Control For The Machine Tool CNC Retrofit And CNC Controller OEM Market

[camsoft]

Dear rmarchjr,

Is this xxxxxxxxxxxxx?

The gentleman that wrote a nasty letter to Galil a few years ago. Galil called here to discuss this with us. We should let you know that they did not agree with your assessment of their products. They took offense to what you said. Even Delta Tau the company that made the original motion card you replace with a Galil, did not agree with the reason you wanted to replace their system either.

Although the sole basis for the problem was not the motion card, software nor the support.

Our notes say that you didn't begin the project when you received the system. That you began the project after you allowed the maintenance and support to expire. One of the tech notes here say that by the time you started the project the harddisk was reformatted and you lost Windows XP and the Mother Board installation drivers on CD's. At the time you wanted to get the PC running again. we gave you a web-page where you could download the mother board drivers and recommended that you explain what happened to MicroSoft because they do allow and will give you another license code password to get Windows XP going again on the same PC. The notes say that we offered you a new CD and made recommendations for continued maintenance and support along with a current CamSoft installation CD but you declined.

I think the people here can decide for themselves who's starting rumors and who's has personal issues.

Tech Support
CamSoft Corp.
support@camsoftcorp.com
PH 951-674-8100
Fax 951-674-3110
PC Based CNC Control For The Machine Tool CNC Retrofit And CNC Controller OEM Market

[ToddS]

Wow!
I have been doing research about CamSoft and looking for feedback to setup my old Motion Master machine, this does not look good.
I watched the Demo and this looks like exactly what I need to do to get this old machine up and running, but I am not to thrilled about the Windows 98 format.

[camsoft]

Todd,

You're right. It does not look good. That's what they want you to think.

Your case is not their case.

Motion Master went of business a long time ago. Our sales manager went to work for them back in the 90's. Some of the movies of these routers are very old. Most of the movies are newer than the Windows 98 days when these were shot.

The installation CD has choices for Windows 98, Me, NT, 2000, XP, Vista and Windows 7 these days.


Tech Support
CamSoft Corp.
support@camsoftcorp.com
PH 951-674-8100
Fax 951-674-3110
PC Based CNC Control For The Machine Tool CNC Retrofit And CNC Controller OEM Market

[ToddS]

The format I am talking about is the program itself. But, I guess if it works like you want it to, it really does not matter what it looks like.

[camsoft]

Todd,

Actually this photo is of Windows XP.

There are many different style operator screens you can use.

The system does have the means for you to set up the features and functions by placing bitmaps of buttons, light bulbs, displays, readouts, gauges, multiple function knobs, pull down list, toggle switches that are virtual on the operator screen. You may also connect over 400 physical buttons as well.

How attractive the bitmapped-images are on the operator interface is up to you. You can do this yourself using Bitmap images from our library of drag & drop control objects or your own photos. There's no special skills needed such VB, C++ or Ladder logic.

We usually start with a similar operator interface with all the generic operator functions. We will show you how to customize the user screen, features and functions. The Professional version couples real-time solid modeled tool animation for previewing actual machine cuts before pressing cycle start.


Tech Support
CamSoft Corp.
support@camsoftcorp.com
PH 951-674-8100
Fax 951-674-3110
PC Based CNC Control For The Machine Tool CNC Retrofit And CNC Controller OEM Market

[ToddS]

Maybe I should have been more descriptive....
I know CamSoft is not a Windows 98 program; it just has the Windows 98 look to it. One's first impression is that this is an outdated piece of software.
I am sure it works great; it's just not appealing to the eye. I am not expecting to have a Ribbon menu, but something a little bit more up to date.
I guess because the software being able to be customized by the user, with the drag and drop, is why it has that 'Basic' look to it. I don't mean to hurt anyone's feelings, just giving my personal opinion.

[Al_The_Man]

I know CamSoft is not a Windows 98 program; it just has the Windows 98 look to it. One's first impression is that this is an outdated piece of software.
I am sure it works great; it's just not appealing to the eye.

You mean you don't like the shag rug background!

Sorry, just couldn't resist.
Al.

[rmarchjr]

Camsoft,

When I called you and wanted a $3.99 replacement CD of the software I already paid you thousands for. Your response was "well you must upgrade and pay another $3000+."

I didn't want your new software, only a CD copy of what I purchased. Please explain that to everyone here. Why did you NOT replace a damaged CD? That was your choice and I believe you were hoping to grab more money for the same machine because it was not running and we needed it up.

For everyone else - It did take over 1 year to get their system up and operating - we only paid support for that one year and used it all of three times due to other installation issues. It is reasonable functional today.

Now a few years later and with a lot of experience with multiple vendors, YOU ARE THE WORST CNC VENDOR I HAVE EVER EXPERIENCED!!! Please use my comments and get better, I hope for all these people's sakes you will improve.

But right now - Why wouldn't replace the damaged CD with a new one of the exact same version? We can even take poll and see who believes you did the right thing. You and I both know that you did not.

In case you were not aware Mazak, Mitsu, Hiedenhain, Siemans, Hardage, all these vendors and others would never have done what you did. If you purchase their products they support them. If software fails- or a hard disk goes bad they do NOT ask you buy it again- replacement isn't free but it is a small percentage of the original purchase. (i.e. 10%)

So guess what- we use all of them and they make money on upkeep and new sales. No more cash going to you EVER- based on your performance.

I think I will start that poll...but would love to you explain.

[camsoft]

rmarchjr,

No fancy explanation needed. Back in 2005 you wanted to get the PC running again. We gave you a web-page where you could download the mother board drivers. There's no cost for this.

You started the project too late and requested extra work.

If you recall you and the gentleman you hired Richard actually needed and requested more than just the CD. The quote was for the custom work that needed to be done and for an update to newer version which we explained to Richard that we do charge for. If we were going to customize the system, we would do it with the current version at the time. Not the old one.

The Galil people were upset with your comments. They were going to charge us for replacements CD. The charge was small. You could download these as well . You exaggerated some what. It was not $3000, it was $499 the first time in 2005 that we offered and $1,299 after more time went by. Some one there then decided not to except our quote for the custom labor and Richard decided to customize the system himself.

We're glad it's reasonable functional still today. We realize you were the buyer not the installer and maybe not heard the whole story from your staff but these facts are important to get right.

Tech Support
CamSoft Corp.
support@camsoftcorp.com
PH 951-674-8100
Fax 951-674-3110
PC Based CNC Control For The Machine Tool CNC Retrofit And CNC Controller OEM Market

[Karl_T]

Maybe I should have been more descriptive....
I know CamSoft is not a Windows 98 program; it just has the Windows 98 look to it. One's first impression is that this is an outdated piece of software.
I am sure it works great; it's just not appealing to the eye. I am not expecting to have a Ribbon menu, but something a little bit more up to date.
I guess because the software being able to be customized by the user, with the drag and drop, is why it has that 'Basic' look to it. I don't mean to hurt anyone's feelings, just giving my personal opinion.

If you're after eye candy, I suppose the default screens don't get it. Don't let this thread and the default screens make your decision. Just read this entire forum, you will find a large number of folks with very successful Camsoft machines.

IMHO, Camsoft is the most capable PC based control you can buy. I will conceed it is difficult to do your first install especially if you have no experience or a high aptitude for this sort of work.

Karl