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I've started ordering the parts I need for the Hoss CNC conversion. I remember when I was building my cnc router back in 2009 that Mcmaster would not ship to new customers in Canada. I phoned them today and they said that they ship to Canada to new customers. I even phoned back and talked to someone else to confirm. I asked them when that policy changed and the 2 people I talked to really didn't know. It was like they always shipped to Canada. I seem to remember a scenario similar to this last time. They would take the order then contact you and say sorry we can't ship it. Anyone from Canada order anything from them recently?
thanks,
Brendin
Brendin,
I had a similar exchange with them a couple of months ago. I went ahead and ordered on-line and the order was accepted. 24hrs later I got an e-mail saying that they were unable to ship the order to me as I was a new customer in Canada.
Cheers,
Adrian
Thanks Adrian. What I really don't get is how the sales people don't know this. I even told them the same thing I had heard in the past about then not accepting new customers and both the sales people said no that they shipped to Canada and new customer would not be a problem.Originally Posted by around
I had to ship a box of parts to Ontario a few months ago. It took me 15 minutes to pull the parts and pack them, then 4 hours filling out documents.
The majority of that time was spent online looking up codes in the database for each individual item. The second time I did it I had the paperwork down to two hours.
I'm sure people like McMaster has many of these codes already assigned in their product data but who knows. If they have to fill all that out I can see how it's not productive nor profitable.
Richard
Rev
SX-3 Mill, 10x22 Lathe, RF-45 Mill, GH-1340 Enco Lathe
so how would you become not a new customer, move to the US temporarily and order products from them lol. i know a guy who gets parts from them that lives in Canada i dunno if he had to do anything special
I have never bothered with McMaster, between Reid Supply and Misumi, I can get just about all I need.
Misumi also ship to Canada brokerage paid.
Al.
CNC, Mechatronics Integration and Custom Machine Design (Skype Avail).
“Logic will get you from A to B. Imagination will take you everywhere.”
Albert E.
The reason my boss orders from McMaster (he's a longtime customer in Canada) is the overnight shipping. Order before 4 or 5 pm and get it delivered next day. Very important for a small machine shop trying to get work out the door...
Since they already send stuff to customers in Canada, I don't understand why they won't take on new customers - the work shouldn't be any more than they already do... ???
Sounds like Catch-22 to me. Great movie, Outstanding book!!!!
RWW
The democracy will cease to exist when you take away from those
who are willing to work and give to those who would not.
FYI - Jefferson never said that....
Himmy,
I fixed this once. A backup must have gotten loaded some how. I wil fix it again.
RWW
The democracy will cease to exist when you take away from those
who are willing to work and give to those who would not.
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