Support.

[Jens H]

I must say that Kelings support realy sucks. I am so disapointed.
I never ever hope my motors will break down again.

G320 is not a problem (Gecko), they have good support and service.

[CurtisBarclay]

He must work for Microsoft... keeps advertising his products without fixing the problems!!!!

[jmachineshop]

I am new to the CNC Zone community and was looking for info on kelings customer support. I just purchased a 3 axis kit for a mini mill. Now u guys are making me nervous.

[CurtisBarclay]

Originally Posted by jmachineshop I am new to the CNC Zone community and was looking for info on kelings customer support. I just purchased a 3 axis kit for a mini mill. Now u guys are making me nervous.

Ditto on that!!! If I knew then what I know now, I would have went Gecko...ironic isn't it! He's going to sell them with his kits.


If I may ask what kit did you order?

Curtis

[jmachineshop]

I ordered the X2 package with the 270 oz steppers and the KL430 drivers and a C10 BB.

[Kelinginc]

Originally Posted by Jens H I must say that Kelings support realy sucks. I am so disapointed. I never ever hope my motors will break down again. G320 is not a problem (Gecko), they have good support and service.

Pls send me a email support@kelinginc.net, what is your question?

[Jens H]

Originally Posted by Kelinginc Pls send me a email support@kelinginc.net, what is your question?

No, I have contacted keling. It seems like you only read the 2 first line, and then answer "please contact gecko support" or "please contact US digital".
And every time it feel like talk to a new person, even the name is the same. Don't you have a ticket system, then it is so hard to remember? (or maybe you have many claims). And what about garanti? It is Keling that put different parts together, and should have the overview. Not a driver or encoder manufactor.
And last, then I got the G320 from gecko, I got a fine dokumentaion, and startup guide, and it is different from your schematic. Why doesn'nt I get this in the first place? Could have saved lot of time.

[Jens H]

Yesterday I received the new replacement motor, G320 driver and encoder I have order for my own money. Then I discover a strange thing. This new motor doesn’t have an axial clearance on the shaft like the other 3 motors I get in the CNC package. (The shafts on the 3 motors could move about 2-3 mm in and out).

Then I looked on the damaged motor, and discovered that the locking ring was press out of the slot, and deep into the windings. And NO, I have NOT mounted the encoders with a hammer.

I still have the package I received the motors in, and there is no sign of damage on that. I think at the motor supplier or somewhere else, they have lost a whole box of motors on the floor from the top of a shelf or something like that, and the rotor has then pressed this ring back, because the fault is on all 3 motors I got. (maybe keling should contact costumers who have buy this motor type recently)

I dismount the motor on my y axis, and there I se the same issue. But not so bad as the motor from the Z axis. I haven’t disassembled the X motor jet, but I think it’s the same. On the brushings there is a mark from the ring. Some washers are broked.

Now I think on it, the first time the motor run wild, and burn the driver, was after connecting the ground to the control box. On the workbench it operates ok. And Gecko has repaired the driver and tells that the motor out leads was short circuit. So the ring must have made a short circuit to ground through the motor winding.

Conclusion:
The motors have been faulty from delivery. One of them causes the Gecko drive to go mad, and burn the windings in the motor. Got a new driver, and after some hours, a high spark sound occurs, and this driver also burned. (First here I disassemble the motor and saw it was not looking good). I try to talk to Keling, but they didn’t understand anything, and keep sending me to gecko support og us-digital support (encoder), and NEVER talk about to send a new motor, and take a look on the old one. This history have cost me 490$, I have not done anything wrong, the product have a production fault, and I am now trying to repair the other motors. Al the work to find the fault have I done by my self. What about product garanti???

This is really not ok, and I will really advise people to be careful when they deal whit keling.

[Kelinginc]

Jen

We have send you another brand new one. You do not need to send me the broken one back. The USPS tracking number is CJ259212589US. I think we support all our customers. If you have any question or request, just email to us, we will help you. Without Communication, we cannot do anything

[Outofreach]

I'm getting ready to order a package and reading this makes me a little nervous. What is the warrenty on the Keiling products?

The emails from John are short and sweet for sure, how the support been recently?

[LeeWay]

I have bought lots of stuff from Keling and have had no issues. I did need a bit of documentation once and it came fast. Short and sweet for sure, but solved my issue.

The first time I had issues with Gecko, I took pictures of everything. Not sure if it helped or not, but gave them an idea of what was going on. It was resolved pretty fast as well.
Pictures of damage is always good to include. It helps to break any language barriers due to...uh....language barriers. Pretty much your universal translator.

[schwinndk]

I have to agree on Jens H. I bought a cnc kit from keling 3 weeks agoe and started to assemble it right when I got it. First thing I noticed was that the encoder didn´t fit the back of the servos. On the mounting manual of the digital encoders (AMT102-V) it says it should be screwed on but there was no screws and the holes in the back of was not there. I asked keling about the missing screws and how it was suposed to be mounted and all I got from him was 6 words " Most glue it on the plate ". What´s that for and answer!! I had to ask others of what they had done to know that I should drill new holes in the back of the motor for it to fit. If I was to glue it on, I would have no chance to take it off if it or the motor broke down and I needed an replacement. Plus that the instruction on the encoder says to screw it on..

I have now assembled everything, and I have problems with either the geckos 320 or the encoders since my LIMIT needs to come all the way CCW on all of the geckos for the FAULT light to go out plus there is no signal to the geckos from the breakoutboard. I have send Keling emails without hearing anything from him. I then had to contact Gecko support and cc: keling to get some help, and luckely Gecko have send me a reply telling me that it sounds like an encoder problem. There is absolutely no responce from keling at all, and this it not what I call support. Just because the package has been send half way around the world does not meen that we don´t decerve support. So be in mind that support is not what you should expect when ordering from him. I now have to rely on Gecko to give me some kind of guidence to what can be wrong with my cnc kit.

Kim