Anyone have any comments on the quality/user friendliness/customer support on DeskCNC. I'm considering the purchase of their package but am discouraged by what I see on their web site. Documentation that is worse than useless and the free version seems to not represent the product well (especially given the dismal documentation.)

The hype on the product paints a rosey picture, but as the saying goes "Where's the beef?".

I would like for someone (acutally several someones) to tell me it's a product worth buying, but right now I'm not willing to risk the money on what seems to be a substardard product (or at least substandard documentation/support).

Regards,
Gary
K7OIJ
http://www.mypage.net

I replaced turbocnc with deskcnc and controller.

Yes the docs are sparse but you can piece together what you need to get the system working.

I like getting instant results, and you can with deskcnc. The ability to import a dxf and cut within seconds without an extra toolpath generator is very cool.
It may not be the best, but it's very good.

I have 2 machines that use it and I'll likely have 2 more shortly.

Also, it's cheap.

regards,
KI4OMG

They make a good product. I have used the DeskNC control card and software for about 5 years. Their customer support is great! When I have questions, they generally answer the phone right off and if your have to leave a message they usually return the call within the same day.

I've been over 3 years and $3000.00 and still no luck getting my sherline cnc mill up and running. Phone suppport sucks, no manual. They told me easy cnc was all the answers I'd need; $40.00 later a book that is 50 percent about obsolete software shows up and the rest of the book is all about the easy stuff you can figure out on your own. If your already a wizard when it comes to building, operating and troubleshooting cnc's then I guess I'd say buy it. If your looking for an easy to learn system that works out of the box spend your money elsewhere.

Hi Djtoolz.
I,m the reseller in The Netherlandsfor Deskcnc. There is no problem what so ever with Deskcnc. It is a superieur CNC programm. Of course when I sell a system customer needs some help and support but when they are familair with the programm they agree with me that is is better as Mach3. As for support of IMserve, Fred Smith is the expert on Deskcnc!.
I think there must be other problems as for the software it self.
I have a special breakout borad for Deskcnc .

rgds Cees
www.leeuwinga.nl

Superior Product , Desk CNC 2nd Gen. controller ,but
don't expect much support depending where you buy it.

GREAT product.
Been using for a couple of years.

I have a second gen. controller.
Sherline mill, upgraded with A2Zcnc stuff.
New leadscrews (sherlines suck), new table, risers, etc...

Go for it!

Works great with my gantry mill. At the start I used laptop - was lot of problems, program freeze or die off at all. Then bring back my old 1G PC from cellar (bought lcd monitor for saving the room) - not problems anymore. I dont want heard about steppers I had before - never.