Hello Everyone, my name is Mike and I work in the Torchmate Technical Support department. I am here to answer any and all questions you may have regarding our machines, how they work, what they are capable of, and how to troubleshoot/fix problems you may be having. I will of course recommend that anytime you have a problem that you call our Technical Support Department M-F 6:30 am to 4:00 pm PST at (866)571-1066.

I will also be forwarding requests for price quotes to our sales department. Due to the many different configurations you can order a Torchmate machine in, price quotes will be handled by a sales representative who will likely contact you by phone or email to discuss what you are looking for in a machine and what Torchmate system will best fit your needs.

Thanks

Why don't you put up a real support site for your product, or if you have one just let the group know where it is?

This is the link to our current Technical Support page: http://torchmate.com/assistance/index.htm

We have several more that are not on the website covering everything from connecting nodes in the Torchmate CAD software to technical schematics for checking voltages. We send them out through emails because they can be specific per person, rather then a general non-specific guide.

Also we do 99% of our technical support over the phone and through emails. Who wants to dig through a users manual or troubleshooting guide when you can call anytime and ask a specific question and get the answer right away.