Hi,
Does anyone have one of these 3040A laser engravers from Redsail at http://www.hflaser.com/jgdkj.html ? Im looking for any possible information I can get on it. Its performance. What was the service like buying it? Did it ship ok? Is aftersales service any good? Is the machine solid? Does it work ok? etc etc etc.
Any info would be useful and if you own one and could post pics of it and items you've cut with it would be great and much appreciated. Thanks.

I guess nobody had any info on these? :(

Just move this back into the New Post list again...

I'm just curious. What is about this particular machine that you find so intriguing?

In a word.....PRICE!! Its $1990.
In more than one word.....it has a decent cutting area for what I want and the cost. Also the distributors are in Canada so I imagine that it will be easier to deal with them (Maybe someone with a RedSail product can confirm service quality) than with an Asian company who dont speak fluent English or use standard western business modis operandi. :D

I have to put in my new 2 cents now about the Redsail 3040A laser engraver. First of all, it doesn't look like what they have in the Redsail site, it looks like the earlier pic that diarmaid posted. Also you can find the right pic on Redsail's site in their download section under catalogs. Anyway, while I have no doubt that it is a much better machine than the ie300, shipping by Fedex air would add about $700. to the price. Fedex doesn't pick up in their city in China, so there would be additional cost just to get it to Fedex for shipment to the US. And since I haven't found anyone who has actually purchased one of these machines, the shiping from mainland China makes me cautious. I tried to get their Canada rep to arrange for me to pick one up in person, but he didn't feel he could arrange the sale in that manner. I offered to pay half up front via wire transfer to their bank in China with the balance to be paid when I picked up the unit in Canada. Please don't misunderstand me. I think the company and the Canada rep are probably fine, and unit is probably great for the price. The problem I have is the purchase and shipping from mainland China, and the fact that I can find no purchasers who have received them. Anything can happen, and your money and or equipment could end up anywhere.
Considering the above, I have for the time being made the decided to go with the ie300 from Ink Express in Hong Kong. I have been told that the software has now been improved to allow vector cutting from files in PLT format, and the fact that Cidi Steve has actually received one of these units made up my mind for me. I've been to Hong Kong a couple of times, and business is conducted in a more familiar manner to me. The ie300 is in all likelyhood made on the mainland, but shipment is from Hong Kong, and that puts my mind at ease. And for a total of around $1200. including shipping, I will take my chances. The Redsail unit would be over twice that amount with shipping, and that's a little too much for me to leave to chance. I still hope to get the Redsail unit down the road, but I think I'll wait until I can work something out with their Canada rep. If anyone else decides to go with Redsail, I certainly hope it works out well, and I hope they will share their experience with the rest of us.

Thanks for the info. I'll certainly keep all that in mind when Im purchasing and if I go with redsail I'll let everyone know. I have since received another e-mail from them (I didn't email them again) with a pdf file and the picture of the 3040A is different to the one I put into the first post so I have removed it.

The pic in their pdf file looks like the IE300 and is shown below. I also attached the pdf file for anyone interested.

Can someone tell me what 'T/T' payment is?

While the 3040A looks similar to the ie300, the specs show it to be larger, with an engraving area of approx. 11" x 16", compared to the ie300's approx 8" x 11". It's a substantial increase in work area, about double the ie300. The 3040A is also heavier at a shipping weight of 70kg, and that makes it a lot more expensive to ship by air.
If the 2 machines were in front of me now, I would pay the extra bucks and take the 3040A over the ie300 hands down. Like I said, I still plan on getting one of the 3040A's when I can work out delivery arrangements with the company. Nothing wrong with having 2 laser engravers, right? Anyway, I hope to hear more about the 3040A when somebody out there gets one.

By the way, a TT stands for a telegraphic transfer. Kind of an old fashoned term for what we usually call a wire transfer. A lot of international companies still use the term. The service charge varies with the bank that transfers the money for you, mine cost $45. A lot more than a money order, but you have the peace of mind knowing that the money is deposited directly into the other company's bank. Happy laser buyins!
smparkinson

.

guys, how good would this thing be for cutting balsa? also, doesn't look like it supports .dxf input? thanks, toby....

I don't know about the .dxf.

I dont have experience cutting with these yet re. the balsa, but I know most laser engravers I've researched state it as one of their 'cuttable' materials. You should however contact 'sidi steve' using these two threads, he might be able to help.

http://www.cnczone.com/forums/showthread.php?t=14100

http://www.cnczone.com/forums/showthread.php?t=20332

Hi tobytorkn,
If you are talking about thin balsa sheet, say 1/4" or less, any laser is probably the best way to go. Laser's are used by both hobbiest's and manufacturers to make RC airplanes, model buildings, etc. Manufacturers love them because unlike die cutting, the balsa is cut clean without touching it, and they really love the fact that they dont have to make a cutting die. That not only saves the cost of the die, but also allows them to make changes in the design or pattern without having to start from scratch.
Another thing they able to do with balsa airplane kit parts is to provide their customer with them in sheet form, but ready to pop out of the sheet with their fingers. Say for example, the kit comes in a box measuring 8" x 20". Instead of a bunch of lose fragile parts, when they open it they find a group of 8" x 20" sheets with the parts outlined on the sheets with a series of tiny perforations, allowing them to just pop out the parts without having to cut them. This has a number of advantages.

(1) By keeping them in sheet form, the parts are kept in tact because they arent banging into each other during shipping.
(2) Each sheet has a known number of parts, which makes it much less likely that a part or two might turn up missing. The manufacturer knows that the kit contains, say, four sheets of parts, and each sheet is numbered. The likelyhood of failing to pack a sheet of parts is much less than missing one or more small parts.
(3) Each sheet can be laser marked with information such as the manufacturer's name and contact info. And each part can be laser marked with a part number, either on the part inself or right next to the part on the areas between parts on the sheet.

These perforations are easily lasered into the sheets by determining the number of pulses per inch and the power of each pulse. This will require some trial and error, but once you know what your laser will do with different settings on different thicknesses of balsa, you just make a little cheat sheet with the info for future reference. The same goes for marking balsa rathering than cutting it.
Obviously, if you're cutting the parts for yourself, you will probably just cut them right through rather than perferating them, but it's nice to have the ability to do both. Think about the possibility of producing a few perforated kits to give to friends, and packaging them in a nice laser engraver gift box.

Now for an update on my purchase of the Ink Express model IE300 table top laser engraver. Here is the good, the bad, and the ugly of my perchase as of today.

First, a little of the good. I paid for my unit via wire transfer from my bank to the Ink Express bank in Hong Kong. The total amount was $1269. ($999. for the laser and $270. for air shipping). I wired the funds on Tuesday, June 6th. I took delivery (shipped bt DHL) on Tuesday, June 13th. That's one week from the time I payed to the time I got the machine from the other side of the world! I wish all businesses shipped that fast.
I got it in two packages, one big and one small. The small one was the voltage transformer, and it was a bunch of loose parts in a metal case. I put them back together, but it's no good. I notified Ink Express by email, and they responded that it was damaged in shipment and that I should buy one locally. No offer to replace it or anything like that. It looks like it will cost me around $100. to get a replacement.
The exhaust fan didn't work, and they said that it was a 240V fan and that I should use the transformer to power that as well.
There was no owners manual with the laser, but since that is available as a download from their website I just printed a hard copy, so that's no big deal.
The power cord they sent (to go between the transformer and the laser) was the European type which would not plug into the transformer, which was set up with US type outlets. Again, not a major problem since I had a few old computer power cords laying around.
Now for the software, which so far is the only thing I've had a chance to play with. There is a USB software electronic key that needs to be inserted into a USB port for the software to function. I'm happy to say that the key works. I think the software will do an OK job when I figure out it strengths and weakneses. I've fooled around with it for a few hours now, and have some of it down. But you have to approach it from an open perspective, as it's commands are different from what you may be used to. Some of this is due to translation and some of it is due to approaching things from a different point of view from what I am used to with other graphic software. In all fairness, from what I have figured out, it's not really so bad.
As for the above problems, I am trying to be objective. Assuming that I can get this laser up and running once I have the proper voltage converter, and assuming that the software functions as I hope, I have to say that for well under $1500. total, a 40watt laser engraver might be worth dealing with a few problems. Anyway, that's what I am hoping. I'll keep you posted.

smparkinson

I wired the funds on Tuesday, June 6th. I took delivery (shipped bt DHL) on Tuesday, June 13th.
:wee: :banana: :wee: :banana: :wee:
The small one was the voltage transformer, and it was a bunch of loose parts in a metal case. I put them back together, but it's no good....No offer to replace it or anything like that.
:( Was it supposed to be a bunch of loose parts....it wouldn't be hard to ship an assembled transformer. Thats kinda crap. :(
The power cord they sent (to go between the transformer and the laser) was the European type which would not plug into the transformer, which was set up with US type outlets.
:boxing: Thats just plain unprofessional. :boxing:
There is a USB software electronic key that needs to be inserted into a USB port for the software to function. I'm happy to say that the key works.
:) Sounds like a nice simple uncomplicated setup to get started...almost 'plug & play'! :)
I'll keep you posted.
:cheers: Thankyou. Please Do. :cheers:
----------------------------------------------------------------

From your info and sidi-steves:

1) It sounds like this is a good little machine that wont break the bank.

2) The sales man/dept is good in that they get their money from you, then they ship the product to you ASAP with minimal BS.

3) The after-sales support is crap. After you've got your product they dont really care. Thats very bad.

Its a pity when there is a generally good product with not a horrible company that is let down, or lets itself down, in one or two small areas. If they only realised that by solving the three or four small problems they would tap into a big market area and do themselves some huge favours. Im inclined to risk the redsail product and hope I get after-sales support, instead of this and know I wont get support. But maybe Im a crazy risk taker! :rolleyes:

I think I found a local place to pick up a voltage transformer for around $50., and hopefully that will get me up and running with the IE300. I did spend some time working with the software last night, and I think once I get used to it, it will prove to be fairly usable. From the little time I have spent with it, I get the feeling that if I try to learn it without preconceived notions, I should learn it's functions in a relativly short time. In that respect, someone without experience in using other graphics programs might actually learn it faster than someone who has used other programs. Stay tuned for the next chapter in the saga of the IE300!

PS - By the way. The transformer was not supposed to be lose parts. Components just fell apart because they were not properly secured by their nuts and bolts. The voltage switch came apart because it was not pressed together tightly enough to secure the snaps in it's casing. Also, the metal case of the transformer arrived with a lot of dents in it, both on top and on the corners. The cardboard shipping carton that it came in was pretty much in tact, and it was doubled boxed. There is no way that the case damage was incurred during shipping. Anyway, I would much rather have the transformer damaged than the laser unit itself.

There is no way that the case damage was incurred during shipping.

I wouldn't bet on that. DHL bash up and cut open EVERY package from America now because of the 'terrorist threat'. It drives me nuts. SWMBO got a package last week, double boxed with polystyrene between the two boxes and it was both crushed and had been cut through both boxes cutting her order in the process.....GGGRRRRR.... :boxing: :boxing: They should worry about the post going into the US not out from the US. (It would be better obviously if they didn't have to worry about any post). But if they are more 'careful' (Thats a misnomer!) about the post going into the US then Id bet money they didn't know what your transformer was and bashed it to see.

I do know that an awful lot of boxex get opened domestically, and I'm sure a lot of international boxes get opened as well. However, the package that the transformer came in had not been tampered with. There was no double taping or other evidence of having been opened. And for the corners to be crushed in as the were, the case had to have been damaged before packing.
Anyway, after testing it last night, I found that sometimes it put out about 60V. And sometimes it would put out 2V and than drop to zero. I opened the case and found that it was drawing about 120V right up to where the wires went into the transformer windings. For whatever reason, this unit is dead and has to be replaced. Fortunatly I found a place that has an amazing variety of surplus electronics, and they have what I need. Obviously I'll be testing it to make sure that it puts out the right voltage, and since I don't know a lot about electrical components, I'll bring the faulty unit in so that can match it properly. Thanks for your interest!

I do know that an awful lot of boxex get opened domestically, and I'm sure a lot of international boxes get opened as well. However, the package that the transformer came in had not been tampered with. There was no double taping or other evidence of having been opened. And for the corners to be crushed in as the were, the case had to have been damaged before packing.
Anyway, after testing it last night, I found that sometimes it put out about 60V. And sometimes it would put out 2V and than drop to zero. I opened the case and found that it was drawing about 120V right up to where the wires went into the transformer windings. For whatever reason, this unit is dead and has to be replaced. Fortunatly I found a place that has an amazing variety of surplus electronics, and they have what I need. Obviously I'll be testing it to make sure that it puts out the right voltage, and since I don't know a lot about electrical components, I'll bring the faulty unit in so that can match it properly. Thanks for your interest! I almost forgot to give you all some info. If you live in rhe Orlando Florida area, the place I refered to above for surplus electronics is named Skycraft. They also have a lot of their stuff on their website. They have things you probably wouldn't find anywhere else. Check 'em out! (no, I don't own it, or get paid for refering people to them)

I am China's colleague's procedure regret!!!
But,This is your choice!Because you have chosen the price low machine,Therefore they give you the price low service.
This size machine has 2 kinds:
1,FOB$1000
you cannot have the very big expectation,Because this machine in here also merely is $400-500,Has the possibility is DOS,Moreover cannot process DXF.Similar MOSHI, XINLI software
China has a proverb:Cheap definitely is not good.
You can understand?
2,$2000
controllers,Lens,The straight line track all was compared to 1 good,Even some factories have used the DSP control,The performance is outstanding,Has the 110V voltage.
You possibly save the money,But you cannot save the trouble.I suggested you purchase the big factory product,That is you chooses correctly,But you did not understand regarding China,Very difficult entirely accurate choice.
Although I also do this work,But hoped I can help you.

You should translate using babefish or another translator and then translate it back to your languag to see if it make sense.

Your postes are very hard to understand.

Although my English is too bad,But attempts diligently and everybody exchange.

Hi hkxy;
Your translation is bad.
BAD, BAD, BAD
We want to talk to you
We no understand
Nothing
Please find friend that talks english
Please. Please, Please
Then we talk

Jay

hkxy, I appreciate your input. It does take a bit of effort to understand but I suppose thats the joy of the internet! :)

I have a question for you:
Do you represent 'Redsail' products, or the 'IE300' ?

Diarmaid :

I have been involved in the design of these products, but I also set up my own company, the main production 600-3000 mm laser machines. RED,IE(HK) is a low demand for products, primarily used to produce seal. If you have more questions, I hope I can help you.


ServoGuy :
friend:
Really very sorry, although I very hope and sharing, discussion laser, but. . . . . . I sincerely hope I can help you! Set aside commercial interests, awareness sincere hope that our friends.

The thread below has become more relevant to the topic than this one. Aksess just bought a Redsail machine.

http://www.cnczone.com/forums/showthread.php?p=185899#post185899

My comment is bad.
Some time,
you waiting Use time,
Know what low prices, low service

Sorry hkxy, could you type that again please, Im not sure what you meant? :( Sorry.

I know different prices. I dont like the IE300 as it seems that people have had bad experiences. So far Aksess experience with RedSail however seems very positive.

hkxy let me know what type of machine you have that matches or is equivilent to the redsail 6090a with the depth attachment.

I am looking for 600mmx900mmx 300mm depth laser for engraving 40 - 60w sealed CO2

HKXY
做這牌子感覺對您。它被轉換使用Babelfish. 我們也許能通信更好由翻譯使用這項服務的www.babelfish.com

And the translation:

Does this make sense to you. It is converted using Babelfish.
www.babelfish.com
We may be able to communicate better by translating using this service.

Paul

Maybe this isn't such a good idea. I just translated it back to English and got:

Makes this sign feeling to you. Perhaps it is transformed uses Babelfish. we to be able to correspond well uses by the translation www.babelfish.com which this item serves

LOL....Im laughing out loud...really....lol :D........I think we found the problem....hkxy needs to STOP using babelfish!! ;)

maybe thats why its called babel ??? :D

but it works ok for the european sights I got to . Or maybe I am just reading something thats made up and not really reading the sight after all (nuts)

babelfish?????????

What is that? :idea:


http://www.google.com/language_tools?hl=en

Later I will refuse to comment the similar machine!!!
I do not have the interest to him,The bad elimination does not have the value machine!
Deceives people box!Affects the Chinese Journal of Lasers seriously the prestige!!!

babelfish?????????

What is that? :idea:


http://www.google.com/language_tools?hl=en

So now we know. hkxy is indead using translation software. Now if we could only find a translator that actually works. Anyone know of one or of a person that can read Chinese and would be prepared to help?
Paul

If someone can provide me with the correct English translation, I am grateful!

Hey that line made sense! Did you use the google thing for that or the alta vista babelfish?

What we need is a universal language...hey, how about g-code? :idea:

hkxy,

G01 G00 G43! G02 G01 G90, "G11 G61 G32 G90"

KTP

(nuts)

g-code?
Interesting suggestion!!!
Possible my word to take 10000 instructions :p

I try to find a solution,Is reduces the word quantity
perhaps,I seek a translation,I write an article.This too much time.Moreover cannot each translation,Time also without enough time.

RedSail 3040 laser machine is a great starter machine. Let me introduce myself we have been engraving for over 20 plus years [Granny & Papa shop]. We bought another manufacturers machine the support was and is horrible. If it had not been for Tonglei & Leo at Hf lasers our machine would be nothing. We are selling the other manufactures machine and buying a RedSail [HF Laser} machine. Our friend in California bought his 3040 and loves it. Because of this and many other customers that we have email back and forth with we have decided to be a distributor for them ResSail [HF Laser] for the USA. RedSail is building a new machine just with our spec. for the engraving world will be out in about a month
Yes their is always a customer that will be dissatisfied. Like one that dropped his machine unloading then changed plug hooked it up to 220 instead of 110 Now it is all HF Lasers fault. But HF Lasers sent him a new power supply [NO CHARGE] Now I guess the tube is broke, so HF Laser said they would give him 50% off . Remember the machine was dropped.
If you want more information please call Charlie 1-800-761-5233

Hi Charlie welcome to the zone!

Hey, Guys
This is my first post, let me introduce a bit of myself, I am a Taiwanese have been living in NZ for more than a decade now.

Being lurking on cnc related topics for some time, but still havn't got enough to start a project still in the stage of collecting informations. I got a handful of stepper and servo motors cannibalized from discarded printers and a few of the driver circuit going to make in the future.

Then yesterday I enter into this thread by accident, I find it is so interesting and wanted to know more about it. and realized that there may have some problem regarding communications among our members, this is where I can come in.

Although my Englist is not as good but I strived to make it more readable or understandable. So hkxy if you have any thing to say you can write it in chinese to me then I will try to put it into English to the best of my ability. in hoping this can bring to the mutural understanding. and that may enhance my knowledge too.

Stanley CHen

chensl
Thank you for the offer of translating for hkxy. I believe he has a lot of information that would be very helpful but as you know it is difficult to understand the translation. It is good to have you here. Thanks.

Hello Stanley,
Welcome aboard. We have been having great difficulty in trying to understand hkxy. We think he is using a free language translator which is not very good.
Maybe you could introduce yourself to him and explain to him in chinese your proposal. It would be appreciated if you could add an english version of anything you post.
Thanks.
Paul

Hi, txcowdog and Paul,

Thank you for your kind comment, It is my pleasure if I can do any thing to help even just a little bit. I admire you guys are so willing to share what you have without conservation, that is not happening in our old culture. ( I don't agree with it) many of you came together with a good idea when others has some problems that is how I like you all. ( I was hopping you can do the same to help me in the future)

Throw me a line if you guys want to ask hkxyany question may be I can convey it to him in chinese or vice versa.

my email address: stchen99@gmail.com

Stanley :cheers:

Hello hkxy
let me know what type of machine you have that matches or is equivilent to the redsail 5070a.

I am looking for 500mmx700mm laser for engraving 60w sealed CO2.
Do you have any suggestion ? How bout YH-G6050 from "Beijng Yihe Laser Technology Co.,Ltd" ?
__________________
thanks.

muqtadirkhan@yahoo.com

welcome to consider our machine, we are the company specializing in manufacture and export laser engraver/cutting machine. Not only the price , but also the quality and after servie is better than the one you mentioned.

wklaser, please post in this thread also in case some people dont see it here.

http://www.cnczone.com/forums/showthread.php?t=14100&page=30

T/T is telegraph transfer mean wire transfer, thats how chinese put wire transfer.

Hello, these machines have support for dxf file but must be imported into laser cut software, i would recomend the M500 for cutting,

please feel free to contact me if you have any question,

im the distributor for Redsail Products in Mexico, provide direct tech support and warranty services,

mexico.redsail@hotmail.com
www.laserymas.com

I can't answer many of your questions about the machine itself, but I can tell you my shipping experience and assure you that the purchase arrangements I made worked out quite well. I purchased the HX3040 through Rabbit Laser which is the same as Redsail and WKLaser (I am pretty sure). Purchase went very smoothly and I was able to charge it to my credit card via PayPal for a small extra fee which I felt was worth it for the peace of mind. My credit card company said they would back me up for a charge back if anything was wrong that I couldn't deal with.

I live in Hilo, HI and that created a small shipping problem in that the only port it could be shipped to was Honolulu. Getting it forwarded to Hilo was my biggest headache, but I finally decided to fly to Honolulu myself and have just returned. It was not as difficult as I anticipated getting it through customs (hoped for the best, prepared for the worst!) and it is now scheduled to ship out tonight for arrival at Hilo Port on Friday.

Once I receive the machine I shall continue to share experiences since I have had so much excellent support myself from this forum I hope what I find will be helpful to others as well.

I will post the customs "journey" separately as a followup to other posts. Good luck. Everything is pointing to success!

Jacqui, Goddess of Chaos, GSOLFOT

Hi Jacqui,
We (ctrlasers.co.uk) distribute Redsail in the UK.
Having visited China and the redsail factory last year and again this year, I can assure you that the Redsail RS3040A machines are not identical to others with the 3040 number.
Chinese companies copy Chinese companies. At least one of the other 'manufacturers' was set up by an ex-employee of Redsail, and appear to have copied the RS3040A some time ago.
Redsail continue to move on, designing new and better machines. I agree with a posting by mexico.redsail, that the M500 is far superior to the 3040, although a little more expensive.
However, we hope the HX3040 which you have bought will fill your requirements, but please remember when seeking support that any supplier should stand by their machines.
We, and mexico.redsail, can supply advice, but the machines are not necessarily identical. Therefore we can not assume your machine will respond in an identical way. That said, if you are stuck, give either of us a try. We may be able to help.
Best regards. Neil (for CTRfuture Ltd)

Hello Neil
I have also found similar situations. The Chinese copy each other.
We will be supporting Redsail machines in USA .We will carry parts and supply support for our sales. This is the most important point when buying any peice of equipment. We sell other Chinese products made by Redsail and I have to tell you they offer extremely good value!
Best Regards
Gary

Thank you for your input re the differences in the Chinese machines. I finally received my machine and worked on setting it up yesterday but although the other mechanical aspects seem to work okay, the laser is not firing. Frank, the US support person has been trying to get technical help from China (I assume) and with the time differences I will just have to wait to hear back from him. All electrical connections seem secure and the tube is intact, water flows properly through it. I am hoping this problem will be resolved but I will continue to post whatever experiences I have - good and bad. Sorry I misspoke about the similarities between the machines.

Jacqui, Goddess of Chaos, GSOLFOT

make sure ALL the wires in the back of the machine are plugged in snugly - have seen this more than once.

I just posted in a different thread that I was able to get the machine to engrave and in the end it was operator error rather than anything wrong with the machine. I DID learn some troubleshooting techniques though and I am also going to reword the manual to make it more understandable. There was a caution not to overextend the height or depth of the engraving table and because it was tight in one spot I thought it was at its full top height. It was not so the laser wasn't hitting anything and I couldn't see anything so I didn't know if it was firing. Also, there was a button on the control panel which was not labeled and that button needed to be depressed and held when hitting the laser test button. Once I did things right the machine worked quite well. If most of the Chinese machines are as well built I would have no hesitation to buy another - for the difference in cost for the American lasers and the longer warranty one can buy two or even three Chinese machines and for hobbyist use this is a good value. If I were running a commercial venture there might be other considerations but for me it was the difference between getting a laser and dreaming of getting one!

Jacqui, Goddess of Chaos, gsolfot
Rabbit HX3040