I had to call back to try and get a hold of Sergio.
Guess there was a screw up and he didn’t get the message.
Still got disconnected once while being transferred to him.
I have some of the main problems solved now.
When saving the tool library don’t save it in the format that it defaults to.
That would be silly! Use the pull-down and select .vkb
Then all of your feeds and speeds will be stored.
As for my G73 & G83 problems it is a problem with the post-processor config supplied by Visual-Mill. It is a known problem with an easy fix. Just had to edit a couple lines. With this known problem you would think Alibre would have fixed it quickly. For 1K$ I should be able to drill out-of-the-box no mods required!
The only person that knows anything there is Sergio.
Super knowledgeable and helpful.
Mastercam should try and hire him away...
After all this I feel my anger abating and it is only because of him.
Really this guy needs a raise/promotion or a ****-ton more power to get things resolved in the company.
I still feel resentment for the poor treatment and trying to be corralled in to buying maintenance for their obvious bugs. I feel a bit vindicated because it was like support couldn't believe it wasn't my fault or lack of knowledge.
I hope they read this and realize the amount of effort and frustration I went through before I could get simple fixes. And only because I pushed to talk to Sergio.
I should get a free 4th axis upgrade for all the **** I have gone through. And I am really not joking.