"John"
Since you obviously did not use your real name and I dont know who you work for, I can not try to explain the situation that caused this problem with you.
As I said, the main problems that occur are not the fact the post will not create good parts, it does for many people, but usually the case of "I don't like this code" or "This is not how we do it". At points like that we try and work with the customer to get what they want, but it does not always happen. The main reason as to why this can happen is because the customer wont accept code that works and refuses to comprmize.
I have a customer simular to that with the SV post. They have modified it to the point where I doubt anything would work right. This happened because they did not like the code, not that it did not work.
Again, I am sorry you have had bad experiance, but I can asure you that it not the normal case.
Bill Cain
Originally Posted by JOHN SOUTH  I clearly understand that machines change over the years. But basic functionality of the machine posts are incorrect. The posts were repaired by partmaker and kept as an revision change correcting your product.
Russ Adams pushed your software as it will produce parts "out of the box", which is not true. Again every machine we have tried the posts on had to be modified just to work properly.
In the economy we are in not many shops have the time to spend making your posts work correctly. Also, keeping the maintenance agreement going becomes very expensive.
You really should advertise your product as software that will operate with the buyer being able to commit a lot of time working on the posts. As I mentioned before, even after two years of work on a simple two channel SV there is still hand editing that MUST be done to operate correctly.
Another thought would be if partmaker would some type of financially reimbursement when your customers make corrections to your posts. We spend the time findind and telling partmaker of the mistakes and partmaker reaps the benifits of the corrections. |