Hi Everyone,
I just registered here today May 26th and this is my first post.
I want to say that I have a ShopCAM router that I purchased 4 months ago and although the machine was a little late in coming I am completely happy with it. It has not been down once and has generally required no service.
I know the site you guys are talking about but I hardly think that one guy complaining is worth giving the company a bad name. I mean really how many people complain about GM or Ford or the like?
I paid a fair price after doing lots of research and for the record I even contacted the guy who put the page up (Dan) and was unconvinced by his version of the events that he claims so I called the police officer that he mentioned and was given a different story all together.
In the end I went to visit this company and came away feeling comfortable that they were indeed making machines. They had 12 of them on thier floor at the time so it was easy to see that they were legit. I paid a deposit and was given a date by the owner, now that date came and went and I was a little worried, but when I called and spoke to Snow I was given a legitimate reason and a concession and the machine was delivered as promised on the next date.
He told me that Dan had a lot of problems getting financing and when he finally arranged financing that he continued to call them asking for pictures of his machine being built. Snow told me that they refused to send him pictures everyday as he asked and thats when Dan asked for a refund, even though the contract we all have to sign says no refund if the customer cancels before the delivery date.
Snow said Dan flipped out and called the police and accused him of being a fraud, the police came to the factory and verified that his machine was under construction. Dan then flew into Lindsay (location of factory) and showed up at the police station. Snow met with him at the police station and paid him back half of his deposit even though legally he didnt have to. Snow then told Dan that he would pay him the rest of the depost when the machine sold. Dan appeared satisfied according to both the police officer I talked with and Snow, so much so that he signed an agreement not to discuss the whole ordeal. Unfortunately for Snow, Dan went home and put up the website. Snow of course then refused to return the other half of the money as Dan had clearly violated the agreement and good faith gesture.
I have yet to see Dan's site updated with all of these new "people" he claims to have waiting to give their stories, so as far as I am concerned its one guy that is whinning.
I am not in any type of relationship with ShopCAM Inc or Snow other than I spent $40K plus there and am completely satisfied with my router. I am only responding to this post because I dont think that Snow's company should be shuned because of one bad apple.
Mathew Paglia  |