David -
Thanks for the reply. I suspected before I asked that it would be the only answer I got. Dave's site does not directly have the information available, and I'm not sure I agree with the business model that Dave has. The fact that Tormach supports it does not make it good.
Dave and Tormach are distributors for a product that has a poorly written manual. While I don't think that Dave should answer every question for free, things that are advertised as a capability but not documented in the manual are a poor excuse for charging for "support." As a distributor, I think that he and Tormach are hurting themselves and the product by not helping to augment the manual. Sales might improve if people knew how to use the product.
If I read the manual and can't figure it out, then by all means, I'll pay for support. In this case, though, it is clearly not in the manual, but is definitely advertised as a capability.
I thought that the purpose of this site was to help each other with troubles. I know I asked this question under the Tormach forum, but I figured that it's pretty much the same people, and I would definitely get that answer on the SprutCAM forum.
Since the answer to every question about SprutCAM is now, "give Dave money," perhaps we should just ask the moderators to close the SprutCAM forum. We could then just browbeat anyone who dares to ask a SprutCAM question on any other forum.
I'm not always right, but I try to answer questions on this and other forums as I can. Perhaps I should ask for money too. You can see where the concept of open forums will go when the only answer is "go pay your distributor for the answer."
Anyone care to answer the question? Thank you very much in advance for your time.
Regards,
- Just Gary  |