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Old 10-27-2004, 12:00 PM
camsoft camsoft is offline
 
Join Date: Apr 2003
Location: United States
Posts: 279
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Squarewave,

These are serious problems and safety concerns.

After reviewing the files you sent to us a couple of weeks ago we can say that we never have we seen a problem like this before, nor can we even conceive how to duplicate it.

We truly understand that your very price conscious and you pieced together this system from E-bay and various web-sites. You're using a mixture of two old versions of the software that we can't trace back where they came from or guess on what affects this would have.

We would normally refer you to your dealer/installer to come over an investigate this on-site, but there was never a dealer assigned to you and you're not in our database as on official customer.

One clue is that we use our own I/O card assembly level written drivers that bypass Windows to talk to the card through the PCI bus directly. We inform others that have had purchased the cards directly from the manufacture that they must not allow AdLink or any other installation CD driver to be registered with Windows or installed. This results in Windows conflicts, usually displaying I/O Lib errors messages, but never has or should an I/O trigger and the system not catch it. This is at the root of some mixed or conflicting drivers or even a hardware problem that has no parameters or settings to configure. It either works or it doesn't. What bothers us most is that it is accepting the driver and working randomly with out error messages, so it is seeing the hardware interrupt sometimes, but skipping it other times.

This is all the more reason to keep your software version current with the various MicroSoft service packs and DLL upgrades that come out frequently. We have updated our software drivers over 20 times to match all the versions of Windows OS from Windows 95 to XP.

We strongly urge you to become a CamSoft customer and get a registered copy of the latest software. We will even offer to take the computer and other various hardware boards including the I/O board and set it up for you free of charge. We will send the system back to you fully functional with one year of direct free tech support and free software updates.

If you accept this offer, we can transfer the license into your name and do this for only a expired maintenance fee, rather than buying the software as a new customer. This is only a fraction of the cost and we will log you in the database as if you were always a customer of CamSoft.


Tech Support
CamSoft Corp.
(951) 674-8100
support@camsoftcorp.com
www.cnccontrols.com
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(Note: The opinions expressed in this post are my own and are not necessarily those of CNCzone and its management)
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