I think cjmerlincnc may have hit the nail on the head. Like I said I dont know too much about this when you start talking about the figures like that but to me it sounds like an issue with the pulse.
I don't have an rpm meter or else I would hook up my extra G320 drive and see what I get running Mach3 at full tilt with the 500 count encoder and let you know what I am getting rpm wise.
At the basic setting as I undersatand it should pulse 25,000 pps(pulses per sec) So if my math and understanding is correct then with this I would get
25,000 possible from computer.
2000 pulses required per rev for these motors with these encoders.
=12.5 rev per sec
*60 equals 750rpm
These motors if you have the gear reduction is able to do 2000rpm at the output shaft at 30.7 volt if I am not mistaken.
I could be way off base here but I am trying to learn and help if possible.
PS I think I have my pulse width set at 3us in Mach3
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