I (in 7 years) have never called PlasmaCam tech service. Belt's, pulleys, bearings, limit switches are all available from suppliers. The software and control box are the only proprietary parts. The software works quite well for entry level.....yet I agree there are better drawing and nesting packages available.....but that's no big deal...as their drawings easily import into the PlasmaCam system. It also is very easy to scan bitmap images and make cut paths out of them.....at least images such as line drawings (images out of a childs coloring book are perfect!)....although I doubt that you could take a bitmap photo and turn it into a cut path.
There are a lot of machine choices out there....I was just giving my two cents as a satisfied owner of a PlasmaCam......the price/value was very good for my use. I have been working closely with virtually all brands of cutting machines for over 30 years....so I am aware of all of the latest technology available...
Jim |