Getting the post processor done can be a painful experience, to say the least. I've done it 4 times for 2 different controllers. Each for v19 and v22. You have to stay on top of them. They loose the info and repeatedly ask for it again, just like you have discovered. Maybe an internal communication problem or people just passing the buck? They say 4 to 6 weeks for the post. But that is only after you fax them the information several times. Just fax it to them once a week.
Don't expect them to magically come up with the perfect post the first time through either. I don't fault BobCad for this as making a post for a machine that you don't have access to is a tough gig. You have to work with them. Test, go back to them with the results, and go another round. Like I said, painful.
Eventually, your post will get to Scott Phillips (The master of all things post processor related) and you will have smooth sailing from there. Great guy.
But you can do yourself a favor and start learning the post processor. In the end, only you can tweak it just right for your machine. With v22, it's pretty easy. MillEditPost.exe is used for a graphical editor or you can edit the text files in notepad. There is not much documentation (something that I would like to see changed) on the post processor, but you can figure most of it out or post here with problems.
The post processor is the hardest thing to get through. After that, I have found that the support is great. If I don't get to talk to them when I dial them up, a return call usually comes in less than an hour.
For me, 3D works great! Much better than previous versions for 3D.
2D works well too with a couple of exceptions. 1) If you don't use cutter offsets (G41, G42), you have a hard time getting a climbing toolpath with a left hand offset for some reason. You need to edit the profile feature and choose offset left (none) BEFORE you pick the geometry! And sometime that doesn't work. You just have to work a bit deleting the feature and trying different combinations until something clicks and it does the right thing. 2) pockets with multiple internal islands won't work with anything other than ZigZag (lace). 3) no ramp, only plunge.
It's fine for hobbyist like myself, but those 2D bugs would drive me insane if I were trying to do some real production. The Basic simulation does fine for my purposes.
If you haven't gotten the training CDs, I would suggest that you do. It will save you a bunch of frustration in the end. Learning how to use BobCad solves most problems that you will run into with it. Making arcs tangential (utilities menu) before creating your tool paths is an example. Even better is the training classes that Sorin does. A couple of the guys where I work went to one of his classes and came back capable of working through most anything. I wish I could have gone myself.
Steve