Lasers, costs in doing business | |
To: CO2 Laser Tube Users
From: The Laser Doctor
Re: Laser Tube and Power Supply Frustration
Dear Users:
Both the forum mail and my personal mail have been loaded with questions and problems with China tubes and power supplies. Along with quality control issues, and salesmen leaving their customers in the dark.
I wish I had a better answer than the one I'm going to give. YOU get what you pay for... The laser business is a very expensive business. If you want to purchase tubes for $500, the business that is selling them is going out of business if not already gone. Most likely they will set up shop once again, under a new name and play the same game.
Many of you talk about spare parts for your engravers, tubes, powers supplies etc.. Support for your unit is now getting more expensive and costs are rising for overseas shipments. I think your in for a rude awakening, nothing comes for free.
I was speaking with a friend of mine the other day from Photovac Laser, Grove City, Ohio. He mentioned if the manufacture would have a US base for spare parts and tubes, things might work out better in the customer relations department. I suggested my friend contact the China manufactures and offer his company services. I think your suggestions as "users' would also be helpful.
Keep your questions coming.
The Laser Doctor.  |