Exactly. While one of my failed dongles for another package was replaced for free both times it failed, what I couldn't stand was that one of the glitchy dongles kept me from not only running my software, but from running the machines that were my business for 4 days in the middle of a crunch time while they sent a new one (and only would do so after getting my old one back).
A lost week I still had to pay my employees for while eating enough lost business to more than equal the cost of the damned software. Why should we be exposed to that kind of liability for thier lack of responsibility?
Of course, thier solution was simply for me to buy a backup dongle, at another $7500, to keep in reserve in case the first one failed again (which they were prone to do). NIIIIICE freaking solution there. Buy the software TWICE to make sure one runs?
I actually was forced to keep as a failure backup a cracked pirated version of that same software that I'd purchased, making ME a criminal for trying to make sure I could simply run what I'd already paid for. That just doesn't sound right.
Eventually THAT company got smart and moved away from dongles on later versions, so I stayed a happy customer, but most software companies just keep using the outdated things. |