Ok Dave, Maybe your right, maybe I did blow this out of proportion, but I feel like maybe your company never took it seriously enough when I contacted you about the issues we’ve been discussing here when they were fresh.
I understand completely, I have been in your position and that’s why I tried to forget about it and tried to make the best of a bad situation and just deal with what I have, that is until I saw someone inquiring about your company, in my opinion, I got burned and there was nothing that I could do about it, that is what a representative of your company told me.
Dave, I am an honest hard working person like yourself, and I swear to you Dave, I was never contacted about the ball screw issue, please show me your documentation that proves otherwise, you keep saying you can and I have yet to see it, I have saved all communications between your company and myself in both hard and electronic formats and there was no discussion that I wasn’t getting servos prior to receiving my machine so I would really like you to show me when that was because it’s not in my records.
I tried to remedy the situation as soon as I realized that what I got was not what I ordered and not what I paid for, and it was pointless, I was told I could send it back and eat the shipping both ways, Dave, I cant afford to eat $700.00 in wasted shipping costs, so, I decided I try to make the best of it, after all, I’m a reasonably intelligent person and there’s lots of people out there running steppers, so they can’t be all that bad, right?
Well, even with your configuration, standard screws and steppers, the machine is undependable, I have trashed hundreds of dollars in material and hundreds in broken bits due to missed steps, it only takes a few missed steps to trash a part or a tool, I have tuned the motors till I was blue in the face, and its better, but it’s still not right, it’s not what I bargained for, that’s why I wanted servos.
You may be thinking that I am a rookie, and that maybe this is all operator error, let me tell you something, it was about 10 years that ago I attended a CNC programming/operation course at Thermwood Inc., and yes, I have the documentation to prove it, Since that time I have been employed in various positions all related to the operation and programming of CNC’s and I have thousands of hours In my profession, I currently and daily use AutoCAD 2007, AutoDesk Inventor 11 and Planit Solutions AlphaCam V6 to program 4 busellato point to points and a CMS machining center, I feel very confident that I can handle the programming and operation of my DynaCNC.
With that said, I don’t feel that I know it all, but I feel that I stand as good a chance as anybody of being successful at programming and operating anything that anybody can throw at me in the world of CNC’s but I can’t seem to overcome the issues of the product I have purchased from you.
Ok, so, I just read the last couple posts and this is what I am thinking at the moment.
You know what Dave, snuffy plaz is right, we shouldn’t be discussing this here, this really isn’t what this forum is about, and I don’t feel that it is beneficial for either of us, especially you, to continue to do so.
So, Dave, if you would like to contact me at you earliest convenience, Monday or Tuesday would be fine, we can both put our pride aside and take care of business, I would be willing to try if you are.
And I believe that I have the solution to the problems I have been facing and you might be able to produce a better machine for your customers, and avoid issues like this in the future, we both win, I truly believe that I know what the problems are and it’s a fairly simple fix, you probably have the parts on hand, and you know that I am a very outspoken person, if we can get this fixed, I will tell the world that you helped me and you can feel even more confident in your products. WIN WIN situation. Give us a chance to fix this.
Now it’s your turn Snuffy plaz, as much as I don’t appreciate you calling me a crybaby, I see your point I respect it, and, I agree with you, this isn’t the place for this, BUT, I don’t think that you or anybody else here would be very happy in my situation, there is way more to my frustration than you are aware of, I tried to keep it simple and to the point.
What you have heard here just scratches the surface of how this purchase unfolded, think about it, if you spent your money, whether it was 3K or 300K and upon delivery it was not as you agreed upon, you’d be upset to, I kept my mouth shut here, maybe for too long, but it is what it is now, I hope we, that is, dynacnc and I can work this out.
Also I hope you read my qualifications, I have the books, the education and the experience to program and run just about anything.
And I’m glad you’re here, I think this is a great place for education, I have helped many people here and I have gotten help here, and maybe you can do the same someday, Welcome to cnczone, It’s too bad that you blew your posting “virginity” crying about me crying.
It’s all good dude, no hard feelings, I’ve been dealing with it so far and I will go on.
Hopefully we can work this out.
Have a good one.
Kev
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