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I can see both sides on this one. I don't think Kevin is just "crying". He purchased a machine, concessions were made to appease a customer when delivery was obviously not going to be made. And then those concessions turned out to be unsatisfactory.
The other hand....dealing with the glitches in a company that cause you to be late. Going beyond your requirement of a contract to make up for a delivery issue...and having a customer upset with the quality of a free extended service.......Frustrating on both ends.
Business goes this way sometimes....you both have a goal...to make quality products for a profit......Why not send a tech to help Kevin get this machine set up so that it makes absolutley mint parts. Teach him a couple efficiency tips and watch him make perfect parts on a perfect machine.....then he will brag about your product to his network until his business expands and it's time to buy a new machine.......Full Price of course! |