Today I referred a potential customer to cnczone and your advertisement in an effort to help both you and him. We sell brand new Anaheim Automation drives, but I try to be aware of potential bargains that are out there, especially for individuals that I perceive to be operating on a limited budget. I expect that you will be receiving an offer from him soon.
If you are a licensed user of our software, then I sincerely apologize for the difficulty that you had in obtaining support. We generally close down a week during the year and on certain holidays, but are generally available for questions and support over the telephone. I currently handle all of the telephone support and I try not to cut people off, so often times the line is busy.
If you had received your Ability Systems software from any other source than directly from Digital Tool, Ability Systems, or an appropriately licensed OEM of Ability Systems software, then you are in possession of unauthorized software.
Considering the costs, and the exposure to liability that exists apart from a definite end user agreement, we have maintained and still maintain a policy to decline support for unauthorized software - but instead we inform that the software should not be used outside of our Program License Agreement
I understand how easy it can be to become caught unaware of this when purchasing used equipment, so I wish you success with your new controller, and I hope that the gentleman that called me today will make you a reasonable offer to take the Anaheim Automation unit off of your hands.
Sincerely,
Arthur Volta
Ability Systems Corporation  |