Wish I could add something positive, I can't. I'd hoped that things would change when the company was bought by On-Course, it didn't. I am strictly 2D and the app is not enough. As for support, I've posted a 30+ item list of bugs and deficencies on their site in December. Not ONE reply. When they first opened the user forum, I made a rather scathing post which was deleted. The VP of sales and marketing contacted me and inquired as to my problems. He assured me he would look into them, but when I followed up, he was gone gone gone.....
My favorite is when the program crashes on save and corrupts everything you've done. Another prime example is the response to an er I placed because rotating a part would cause bad geometry and the gcode would result in scrap. Instead of making the correct calculation, a message now pops up telling me to check my tool paths. They actually list this as an enhancement.
Hate it, loathe it, use it..... |