Apples,
To give you a little background about me...I built my first table as a Torchmate Standard kit. I ended up changing a few things about it to make it more of a production table and, to be honest, it's exceeded my expectations. When I built the table I went to great lengths to ensure that the linear motion was square as I knew it would impact the quality of the cut if it were not. Maybe this is why I'm so bent.
I completely understand where you're coming from and the fact that this is not a high-end system is dually noted. I guess the main reason why I'm really burned is they stated this machine is a production quality machine and, based on the assembly of it, it cannot be - that is unless of course you product parts that are not straight.
To me it's all about quailty control. If you advertise high quality then sooner or later someone like me will pop up and call you out if you don't deliver high quality. To be fair, I probably have higher tech equipment than they do and expecting them to put the effort and time into building the table correctly may have been a stretch.
As far as the rest of the system is concerned it's really a top notch setup and likely the best in it's class (price class that is) if they can build a straight table.
I'm hoping that they'll call me back this morning so I can get it resolved.  |