I have never used bobcad or even sean it for that matter, but I read most post on this sight.
I have exception to part of this comment:
On the very few occasions that I've needed to contact BCC support, I've treated them with courtesy and respect, and they have treated me the same way! I suspect that some people call in with a bad attitude and get treated accordingly. |
I might have taken the "treated accordingly" statement wrong, if so disregard my rant.
I run a successfull company. and if a customer calls up with attitude my sales staff Doesn't get paid to reflect the customers attitude. They get paid to answer tech and sales questions to the best of their ability and if they are doing differnent they will be let go. Any company that lets their sales/tech staff retaliate bad behavior isn't doing theirselves any favors. Every customer contact must be treated as a potential sale (even if they already own a seat of software! Because you don't know who they will talk to or recomend your product to.)
Enough said!
ps: Now if they chose to cuss the customer out after the phone is hung up, well lets just say, a little venting never hurt anyone!
